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Policies


§ 1 Ordering and sales-contract

Your order is considered as an offer towards solid-line to fulfill a sales contract. If you place an order at solid-line, our system will send you an email, which confirms the arrival of your order at solid-line and which lists up all details (arrival receipt). This arrival receipt is not automatically representing the acceptance of your offer, however it should inform you, that your order has arrived at solid-line. A sales contract is only created, when solid-line is sending you the ordered products und confirms the delivery with a second email. Products from the very same order, which are not listed in that shipping confirmation, will not be part of the sales contract, neither will be one created for them. Products that are currently not available have to be ordered separately and once again, because solid-line is not carrying a stock. solid-line does not offer any product for sale to underaged people. Our products for children can only be ordered and bought by adults.

§ 2 Pricing

All prices maintain their validity counting from the day they have been ordered, later changes won't be acknowledged. All prices include the taxes that have been valid at time of order.

§ 3 Conditional sale

Until complete payment all goods remain proberty of solid-line.

§ 4 Shipping and shipping fees

If not declared differently, the order will be shipped from stock to the delivery address defined by the customer. Declarations about the time of delivery are non-binding, unless there has been made a covenant.

If an order is placed in our online-shop, delivery is free of charge within germany at an order-value from 50,00 EUR and above. For order-values below 50,00 EUR solid-line is charging a general shipping fee including shipping and package of 4,80 EUR.

Delivery to foreign countries is only processed at an order-value of 30,00 EUR and above. Shipping is free of charge starting at a value of 150,00 EUR. The following shipping fees will be charged:


Austria: 13,00 EUR
Netherlands:  13,00 EUR
Swiss:  30,00 EUR
Italy:  18,00 EUR
Belgium:  13,00 EUR
France:  18,00 EUR
Great Britain:  30,00 EUR

§ 5 Payment, payment dates and delayed payment

solid-line is delivering your ordered goods within Germany, accepting cash in advance or for customers who have ordered at least three times, payment via bank collection (Germany) or via invoice (please register before you place your first order). Orders which are delivered with invoice have to be paid immediately without any discount. Orders going abroad will only be delivered on cash in advance. With accepting our policies and giving us your bank-account data, you entitle solid-line one-time to draw the amount to pay your order from your bank-account. The solid-line internet shop is reserving the right to insist on cash in advance or cash on delivery for any order. In case the customer is late with his payment, he has to interest-bear the outstanding money at the bank-usual height of 5%-points above the base rate, according to § 1 of the base rate connection law (Diskontsatz-Überleitungs-Gesetzes). In case solid-line had to suffer from any proved damage due to the delayed payment, we are entitled to charge that amount.

§ 6 Right of revocation

You may revoke your purchasing order within a term of 14 days without having to state any reasons; this is to be done either in the form of a text communication (e.g. letter, fax, E-mail) or - if the product will have been made available for you prior to the expiration of this given term and deadline - also by returning such product. This term and delay shall begin on the date of receipt of this information in text form, but not any earlier than on the date of receipt of the product(s) by yourself as recipient (in the case of recurring deliveries of identical products not prior to the receipt of the first partial delivery) and also not prior to the fulfilment of our statutory duties to supply information, which we have in line with the provisions of Article 312 Section 2 in combination with Section 1 sub-sections 1 and 2 of the Introductory Act to the German Civil Code, and our obligations provided under Section 312g sub-section 1 phrase 1 of the German Civil Code in combination with Article 246 Section 3 of the German Introductory Act to the German Civil Code.
Your observance of the revocation time limit and deadline will be ensured by the timely dispatch of either the notice of revocation or by the timely return of the product concerned. Such notice of revocation is to be addressed to:

solid-line
Owner: G + K Kunststofftechnik UG (limited liability)
Hagenmuehlweg 18
D-90579 Langenzenn-Kirchfembach
Fax 09101/995126
eMail: info@solid-line.com

Consequences of revocation

In case of a valid revocation of the order the delivery/deliveries and/or payment(s) received by either party shall be returned or refunded and proceeds or benefits which may have been obtained (e.g. interest) shall be restituted. If you will not be able to restitute the product(s) received as well as utilizations,( e.g. benefits of or by use), or if you can do so only partly or in a deteriorated condition of the product(s) only, you shall in so far have to compensate us for lost value. You will have to provide for such compensation for lost value for any one deterioration of the product(s) and for benefits obtained only in so far as the benefits of use or the deterioration of the product(s) received is or are due to a type of handling of the product(s) which goes beyond the examination and testing and of the nature, the characteristics or features and the mode of Operation of the product concerned. What is to be understood by the terms of ?examination and testing and of the nature, the characteristics or features and the mode of operation" is the testing and trial of the respective product(s), such as it would be common practice and possible in a retail shop. Products which are suited for shipment in the form of parcels shall be returned at our risk. You shall have to pay for the regular costs of such return shipment, if the product(s) delivered to you correspond(s) to the product(s) which was/were ordered, and if the price of the product(s) which is/are to be returned, does not exceed an amount of 40 Euros, or if, in case of a higher price of the product(s), you will not yet have rendered counter-performance or a contractually agreed-upon partial payment at the time of your revocation. Otherwise the return shipment shall be free of charge for you. Products which are not suited for shipment in the form of parcels will be picked up from your place. Any and all obligations concerning the reimbursement of payments must be complied with within a term of 30 days. This latter term for you begins on the date of the dispatch of your notice of revocation or on the date of dispatch of the product(s) which you return; as far as we are concerned this term will begin on the date of receipt of either the notice of revocation or of the returned product(s).

End of information concerning revocation of order

 


§ 7 Warranty and liability

In case the delivered product is damaged in any form or not functioning, at first the customer has the right to demand improvement of its condition or a replacement delivery. In case remedy or replacement fails, the customer is entitled to demand either lowering of the payment or cancelation of the contract. solid-line is only liable for damages and financial losses in case of simple negligence, assuming substantial contract duties have been broken. Excluded of the liability, like mentioned above, is any unpredictable damage. Incidentally the liability of the company solid-line is excluded for simple negligence. The exclusion of liability for simple negligences is not valid in case of delay, inability or the missing of guaranteed abilities. The exclusion of liability for solid-line as well as the limitation of liability is valid for all persons, whose acts are connected to solid-line.

§ 8 Privacy

Your provided and personal data will be exclusively used by solid-line to process your orders and requests. The customer has been clarified about the use of his personal data and he agrees hereby explicitly to the enquiry, processing, and usage of this data.

§ 9 Place of jurisdiction and fulfillment

Any dissension or legal dispute resulting of the business relation will solely be handled by german law excluding the UN-buying-law. The place of jurisdiction is Nuremberg, Germany.

§ 10 Invalidity of single paragraphs

In case any of the above written business- and shipping conditions are invalid, the validity of the remaining rules will not be altered or negated.

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